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2023 Community Buyback Customer Satisfaction Report

Feb 14, 2024 6:49:39 PM / by Tasha Robinson

About Community Buyback

The Secured Tech Solutions Community Buyback program provides K-12 schools an easy way to recoup technology funds while keeping resources IN THE COMMUNITY.

Our #1 goal is to ensure your district gets the most back from your retired devices without adding additional work to your team.

The STS Community Buyback Solution puts money back into your tech budget, keeps your retired devices in your community, and our expert team does all the work for you!

Since 2022, over 10,700 devices have been put back into communities like yours!

Click here to learn more about Community Buyback

98% Recommend purchasing a device through Community Buyback

 

 

Who Completed the Survey

At the close of each Community Buyback Sale, the Secured Tech Solutions team reaches out to the School District's community members that participated in the sale.

298 responses were collected from 12 School Districts across the country with 98% of respondents answering that they would recommend purchasing a device through Community Buyback.

Click here to read the full report

 

Overall Product (Device) Satisfaction

  • 96% of customers were Extremely or Very Satisfied with their iPads and/or MacBooks purchased through the Community Buyback Program.
  • 97% felt that the devices they received were accurately described.
  • 94% of customers were Extremely or Very Satisfied with the price of the devices.
  • 99% of customers were Extremely or Very Satisfied with the speed of their device delivery.
  • 98% felt the devices were packaged correctly and protected during shipping.

 

Community Testimonials

“This was a wonderful experience!”

"Very happy with our purchases and will continue to buy more!"

"I'm so glad this program is offered. I was able to buy a MacBook for myself and my wife for a very nice price."

"I and others have wondered "What they do with all those old devices when the students get new ones." Thanks for answering the question."

"The delivery time was one day, couldn’t have been better."

"All the devices I purchased were in great condition and ready to use in minutes. Great price!"

"We purchased an ipad that quit within 30 days. The customer service rep was immensely helpful and sent a new ipad to us immediately along with a gift card."

"Great program! Loved the ease of ordering."

"Was very pleased with your service. Waiting for the next sale!"

"I bought a Macbook from this sale for my boyfriend. It was his first since his one from college broke. The price was reasonable. It was delivered so fast!"

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Tags: General STS

Tasha Robinson

Written by Tasha Robinson

Tasha is the Secured Tech Solutions Marketing Specialist